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TERMS AND CONDITIONS

  1. PRICES Prices in the original currency Swedish Kronor (SEK), including VAT, are the applicable prices. Deviations from these terms are valid only if both parties have signed a specific agreement regulating this. Current VAT rate is 25%. If VAT changes, we reserve the right to adjust our prices accordingly.
  2. DELIVERY We only deliver goods within Sweden. We send orders as parcels or letters, depending on the size of the package. We do not take financial responsibility for any delays caused by the shipping provider.
  3. ORDERING If the buyer is under 18 years of age, parental consent must be obtained before the purchase is completed. Orders made in another person’s name without their consent, or in a manner that causes economic damage to W Dasilva (wdasilva.se), will be reported to the police.
  4. PAYMENT OPTIONS We use Klarna as our payment service provider.
  5. DELIVERY TIME The standard delivery time is approximately 5-7 working days unless otherwise specified on the product page. During holidays and weekends, delivery times may be longer.
  6. CHANGES / CANCELLATIONS If you wish to change or cancel an order, you must contact us via our email at shop@wdasilva.se. We will then make the necessary changes or cancellations and refund the order amount. Products that are custom-made cannot be changed or canceled once production has started.
  7. WARRANTY, COMPLAINTS & RETURNS All products come with a 6-month warranty from the date of purchase. If a manufacturing defect in the product can be proven, you will receive a new equivalent replacement product. The warranty does not cover wear and tear damage. Refunds will be processed through Klarna or a bank account. Customers are responsible for return shipping costs. Returns should be sent to: Per Höglund Kannikenäsbanken 33B 65213 Karlstad
  8. EXCHANGE & RIGHT OF WITHDRAWAL Under the distance selling law, you have the right to return ordered, undamaged goods within 14 days from receiving the items, without specifying any reason. Before returning the item, you must provide the following information via email: Name, order number, bank account number, and your phone number. Send the email to shop@wdasilva.se. You have the right to open the package to inspect the item, but the item must be in substantially unused condition to be returned. For exchanges, we will send the requested item, and the customer is responsible for the shipping costs. If there is a price difference, an invoice will be included. For returns, a refund will be issued upon receiving the item. We follow the recommendations of the Consumer Agency, see: Konsumentverket.se. Please note that you are responsible for the return shipping.
  9. PACKAGE DAMAGE If you notice damage to the package, you must immediately report it to the post office or the transport provider and file a damage report. Do not accept a damaged package! If you discover the damage after opening the package, and it can be attributed to the handling of the post or the transport company, contact them and file a damage report. If a dispute with the post or transport company cannot be resolved, contact us.
  10. PERSONAL DATA ACT (PUL) Your personal data is handled in accordance with the applicable provisions of the Personal Data Act (PUL).
  11. RETENTION OF TITLE All goods remain the property of W Dasilva (wdasilva.se) until full payment is received. Per Höglund Kannikenäsbanken 33B 65213 Karlstad
  12. FORCE MAJEURE Events such as war, natural disasters, labor disputes, government decisions, delayed deliveries from subcontractors, cost-increasing circumstances, and comparable events beyond the control of W Dasilva (wdasilva.se), which could not reasonably have been foreseen, shall be considered force majeure. This means that W Dasilva (wdasilva.se) is exempt from its obligations to fulfill the agreements.
  13. ABOUT COOKIES This website contains so-called cookies. A cookie is a small text file stored on your computer that contains information. There are two types of cookies. One type saves a file permanently on your computer. The other type of cookies is called session cookies. While you are browsing a page, this cookie is sent between your computer and the server to link information, such as the login name you use. Session cookies are not permanently stored on your computer and disappear when you close your browser. Your browser must accept cookies, or else you will not be able to add items to your shopping cart. How you configure the use of cookies depends on the web browser you use.
  14. MISCELLANEOUS We reserve the right to correct errors and incorrect prices. We also reserve the right to discontinue a product in stock. We cannot guarantee that the images completely reflect the appearance of the product. In case of disputes, we follow the recommendations of the General Complaints Board. Normally, all products you see in the webshop are in stock for immediate delivery. However, in some cases, products may have been sold without the inventory being updated. In such cases, we will contact you to find a suitable solution. We reserve the right to reject an order and/or customer without giving reasons.